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Filing a Complaint with the Student Loan Ombudsperson

If you have a complaint related to student loans, follow these procedures to file a complaint with ZICT's Student Loan Ombudsperson Office:

1. Contact Information
Student Loan Ombudsperson Office
ZICT
Email: customersupport@zicloudtech.com

2. Complaint Process
2.1. Submission

Submit your complaint in writing to the Student Loan Ombudsperson Office, detailing the issue and any relevant supporting documents.
Use the email provided to send your complaint.
2.2. Documentation

Include any relevant documentation that supports your complaint, such as loan statements, correspondence, or evidence of issues.
2.3. Follow-Up

After submitting your complaint, you will receive a confirmation of receipt. The Student Loan Ombudsperson Office will review your complaint and provide a response or resolution within a specified timeframe.
3. Additional Information
For further assistance or information on the complaint process, please contact the Student Loan Ombudsperson Office directly using the email provided above.
 

ZICT Transcript and Diploma Policy

ZICT Transcript/Diploma/Certificate Financial Hold Exemption Policy

 

Date Adopted: September 16, 2024
Date Revised: September 16, 2024

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A. Purpose
This policy is in response to Colorado HB22-1049.

B. Scope
This policy applies to all current and former students, excluding foreign students as defined in C.R.S. 23-1-113.5, who have an outstanding debt for tuition, room, and board, or other financial aid funds owed to the school and request a transcript, diploma, or certificate. This policy also describes when a student may be subject to a registration hold.

C. Policy

  1. Individuals may be subject to a transcript, diploma, or certificate hold when such individual owes certain debts to the School for tuition, room and board fees, or financial aid funds. Individuals will be subject to such a hold when they have an outstanding balance exceeding $500 for more than 60 days, and the debt may be assigned to a third-party collection agency when the outstanding balance exceeds $1,000. If an individual is subject to such a hold, their transcripts, diplomas, or certificates will not be released unless an exemption applies as outlined in section 2 of this policy.

  2. Exemptions are granted for individuals who can demonstrate that the transcript/diploma/certificate request is required for one of the following reasons:
    a. Job application
    b. Transferring to another postsecondary institution
    c. Applying for state, federal, or institutional financial aid
    d. Pursuit of opportunities in the military or National Guard
    e. Pursuit of other postsecondary opportunities

  3. Process and Procedure for Exemptions: Upon submission of a transcript/diploma/certificate request and documentation to verify an exemption, ZICT LLC will review the request and determine whether or not an exemption exists, as outlined in section 2, above. If it is determined that the individual has a valid exemption, ZICT LLC will release the requested transcript/diploma/certificate. If ZICT LLC determines that the individual does not meet the exemption criteria, a written explanation of the denial of the request will be provided within seven business days.

  4. Registration Holds: Individuals will no longer be able to register or enroll for courses/classes if they have an outstanding balance exceeding $500 for more than 60 days, and the debt may be assigned to a third-party collection agency when the outstanding balance exceeds $1,000.

  5. Individuals have the option to establish a payment plan for an outstanding debt. An individual who wishes to establish a payment plan for a debt owed to ZICT LLC should contact: the Office of Financial Services, ZICT LLC, Email: customersupport@zicloudtech.com

  6. Complaints pertaining to HB22-1049 may be submitted to the Colorado Student Loan Ombudsperson via email to CSLSA@coag.gov.

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